Thank you for booking your Key Holding Services with Sun-Shine Cleaning Services.
The details of the contractual agreement are set out below.
Your can sign this contractual agreement electronically by clicking HERE.
The details of the contractual agreement are set out below.
Your can sign this contractual agreement electronically by clicking HERE.
‘Sun-Shine Cleaning Services’ will provide the service as requested by the ‘Client’ in line with a pre-agreed scope. This document outlines the general ‘Service Level Agreement’ of the ‘Service’.
Definitions.
Pre-agreed Scope.
The ‘Pre-agreed Scope’ shall mean the scope of the booking. This scope shall be the services to be carried out by the ‘Service Provider’.
Charging Structure.
‘Sun-Shine Cleaning Services’ will raise an invoice to the pre-agreed charges by the ‘Service Provider’ and agreed with the ‘Client’, all charges are subject the IVA at the current rate.
Payments for Service.
Payment Time Allocation:
1) Sun-Shine Cleaning Services reserve the right to made addition charges for late payment. The ‘Late Payment Charges’ (LPC) will be at a rate of 8.0% every 7 days; ‘Late Payment Charges’ will be levied on a maximum of 3 occasions after which, credit facilities will be withdrawn and appropriate action may be taken to recoup outstanding monies. We reserve the right to place your account 'On-Hold' should full payment not be received - see below.
Once 3 late payment charges have been issued within a time period of 6 months, pre-payments for any service requested will be required.
2) On Hold and Cancelled Accounts. We reserve the right to place accounts 'On Hold' should payments not be made within the allocated time periods or failure to pay any additional charges applied to your account. During the period of 'On Hold', all services will be suspended until the account is brought up to date. After seven (7) days of your account being place 'On Hold' and payment not received by us, we reserve the right to cancel your account in its entirety and with immediate effect for which no compensation will be made for any outstanding contractual months. In the event we are forced into cancelling your account, any keys and/or other items we hold of yours, will be returned as soon as is reasonably practicable.
Should services be ended by Sun-Shine Cleaning Services, any outstanding monies owed will become due immediately and payable to Sun-Shine Cleaning Services. Any items held by Sun-Shine Cleaning Services such as documents, keys etc, will be returned upon full payment of outstanding fees.
Non-Delivery of Service.
In the event the service cannot be delivered by ‘Sun-Shine Cleaning Services’, ‘Sun-Shine Cleaning Services’ will endeavour to inform the ‘Client’ 48 hours prior to the booking. An addition date for delivery of the service(s) can be arranged and a 10% discount will be offered. Should ‘Sun-Shine Cleaning Services’ cancel the ‘Client’s booking with less than 47 hours’ notice, a re-arranged booking may be made for which ‘Sun-Shine Cleaning Services’ will offer a 25% discount to the ‘Client’. (Not including meet and greets – see below). In the event the ‘Client’ cancels the agreed service, no re-imbursements will be made by Sun-Shine Cleaning Services. If any re-imbursements are made, this will solely be at the discretion of the ‘Service Provider’.
Faults, Hazards and Risks.
The ‘Service Provider’ should be made aware by the ‘Client’ of any risks or hazards the property may own. This may include electrical faults, construction hazards, water leaks, gas leaks etc. This list is not exhaustive. In return, the ‘Service Provider’ will inform the ‘Clients’ of the similar should any risks or hazards be noted upon property inspections.
Service Dispute.
In the unlikely even the ‘Client’ finds reason for complaint, this should be raised within 24 hours of completion of service. Any complains raised after this period will not be considered. Complaints will be investigated, and feedback given upon conclusion of any investigation. Should the complaint be upheld, negotiations will be held with the ‘Client’ to reach an amicable conclusion.
Damages.
Sun-Shine Cleaning Services take no responsibility for any damages that may occur during the delivery of the service to any items due to wear and tear; examples of this may include door handles breaking, cup handles breaking, bulbs going out, tiles falling off etc. This list is non exhaustive.
Damages that occur through acts of negligence from Sun-Shine Cleaning Services will be reimbursed at present value via our insurance providers; purchase receipts must be made available to Sun-Shine Cleaning Services for presentation to our insurers.
Pets and Animals.
The client will be responsible for the health and safety and the well-being of any Team Members of Sun-Shine Cleaning Services whilst carrying out duties on the above-named property. Any pets or animals must always be kept under control. Any attacks of any kind on any Team Members of Sun-Shine Cleaning Services will be deemed as an offence and reported immediately to the relevant authorities. Compensation will be sought for any injuries or loss incurred because of any pet / animal attacks.
Verbal and Physical Assaults.
Verbal and Physical assaults on any ‘Team Members’ of Sun-Shine Cleaning Services will not be tolerated under any circumstances. Should our ‘Team Members’ feel intimidated or threatened in any way, the service will cease with immediate effect, and the relevant authorities informed immediately.
Force Majeure.
Should either the ‘Client’ or ‘Sun-Shine Cleaning Services’ need to cancel the service(s) due to an ‘Act of God’, no charges will be levied by either party.
Other Property Visit Requests.
Where we are asked to visit the property for any other reason than an ‘inspection’, these visits will be chargeable at 30.00€ per hour (or part of) plus IVA. Any free ‘Meet and Greet’ or ‘Check Out’ services may not be used for general property visit requests. Out of scope property visits are payable in advance of the visit.
Service Level Agreements.
Service Level Agreements (SLA’s) are run continuously for 12-month periods, if the agreement is not renewed before the current expiry date, your agreement with be terminated immediately and without notice on the expiry date and the SLA offered to a customer on our waiting list.
Terms of Service
This SLA outlines the terms of the key holding service, we also recommend you view our full Terms of Service.
Termination of the ‘Service Level Agreement’ can be given with a one-month termination notice, if this contractual agreement is terminated by you within the contractual dates, any outstanding balance will be lost and no refunds offered.
Sign your Acceptance Electronically.
With the environment in mind, you can now sign this document online – please click HERE
What does your package include? - Please see below.
Definitions.
- ‘Sun-Shine Cleaning Services’ shall mean the service provider.
- ‘Client’ shall mean the person or business making the booking.
- ‘Pre-agreed Scope’ shall mean the service being booked in line with the service outline.
- ‘Late Payment’ shall mean outstanding financial balance(s).
- ‘Force Majeure’ shall mean any situation out of either the ‘Service Provider’s or ‘Client’s’ control.
- ‘Site Visits’ will mean ‘Sun-Shine Cleaning Service’ will visit the property owned by the named person who signed this contract.
Pre-agreed Scope.
The ‘Pre-agreed Scope’ shall mean the scope of the booking. This scope shall be the services to be carried out by the ‘Service Provider’.
Charging Structure.
‘Sun-Shine Cleaning Services’ will raise an invoice to the pre-agreed charges by the ‘Service Provider’ and agreed with the ‘Client’, all charges are subject the IVA at the current rate.
Payments for Service.
Payment Time Allocation:
- Private Home Client - On completion of services (or by pre-payment).
- Commercial Clients - 5 days from invoice date (unless other credit terms have been pre-agreed)
- Holiday Rental Clients - 3 days from invoice date of payment link request.
1) Sun-Shine Cleaning Services reserve the right to made addition charges for late payment. The ‘Late Payment Charges’ (LPC) will be at a rate of 8.0% every 7 days; ‘Late Payment Charges’ will be levied on a maximum of 3 occasions after which, credit facilities will be withdrawn and appropriate action may be taken to recoup outstanding monies. We reserve the right to place your account 'On-Hold' should full payment not be received - see below.
Once 3 late payment charges have been issued within a time period of 6 months, pre-payments for any service requested will be required.
2) On Hold and Cancelled Accounts. We reserve the right to place accounts 'On Hold' should payments not be made within the allocated time periods or failure to pay any additional charges applied to your account. During the period of 'On Hold', all services will be suspended until the account is brought up to date. After seven (7) days of your account being place 'On Hold' and payment not received by us, we reserve the right to cancel your account in its entirety and with immediate effect for which no compensation will be made for any outstanding contractual months. In the event we are forced into cancelling your account, any keys and/or other items we hold of yours, will be returned as soon as is reasonably practicable.
Should services be ended by Sun-Shine Cleaning Services, any outstanding monies owed will become due immediately and payable to Sun-Shine Cleaning Services. Any items held by Sun-Shine Cleaning Services such as documents, keys etc, will be returned upon full payment of outstanding fees.
Non-Delivery of Service.
In the event the service cannot be delivered by ‘Sun-Shine Cleaning Services’, ‘Sun-Shine Cleaning Services’ will endeavour to inform the ‘Client’ 48 hours prior to the booking. An addition date for delivery of the service(s) can be arranged and a 10% discount will be offered. Should ‘Sun-Shine Cleaning Services’ cancel the ‘Client’s booking with less than 47 hours’ notice, a re-arranged booking may be made for which ‘Sun-Shine Cleaning Services’ will offer a 25% discount to the ‘Client’. (Not including meet and greets – see below). In the event the ‘Client’ cancels the agreed service, no re-imbursements will be made by Sun-Shine Cleaning Services. If any re-imbursements are made, this will solely be at the discretion of the ‘Service Provider’.
Faults, Hazards and Risks.
The ‘Service Provider’ should be made aware by the ‘Client’ of any risks or hazards the property may own. This may include electrical faults, construction hazards, water leaks, gas leaks etc. This list is not exhaustive. In return, the ‘Service Provider’ will inform the ‘Clients’ of the similar should any risks or hazards be noted upon property inspections.
Service Dispute.
In the unlikely even the ‘Client’ finds reason for complaint, this should be raised within 24 hours of completion of service. Any complains raised after this period will not be considered. Complaints will be investigated, and feedback given upon conclusion of any investigation. Should the complaint be upheld, negotiations will be held with the ‘Client’ to reach an amicable conclusion.
Damages.
Sun-Shine Cleaning Services take no responsibility for any damages that may occur during the delivery of the service to any items due to wear and tear; examples of this may include door handles breaking, cup handles breaking, bulbs going out, tiles falling off etc. This list is non exhaustive.
Damages that occur through acts of negligence from Sun-Shine Cleaning Services will be reimbursed at present value via our insurance providers; purchase receipts must be made available to Sun-Shine Cleaning Services for presentation to our insurers.
Pets and Animals.
The client will be responsible for the health and safety and the well-being of any Team Members of Sun-Shine Cleaning Services whilst carrying out duties on the above-named property. Any pets or animals must always be kept under control. Any attacks of any kind on any Team Members of Sun-Shine Cleaning Services will be deemed as an offence and reported immediately to the relevant authorities. Compensation will be sought for any injuries or loss incurred because of any pet / animal attacks.
Verbal and Physical Assaults.
Verbal and Physical assaults on any ‘Team Members’ of Sun-Shine Cleaning Services will not be tolerated under any circumstances. Should our ‘Team Members’ feel intimidated or threatened in any way, the service will cease with immediate effect, and the relevant authorities informed immediately.
Force Majeure.
Should either the ‘Client’ or ‘Sun-Shine Cleaning Services’ need to cancel the service(s) due to an ‘Act of God’, no charges will be levied by either party.
Other Property Visit Requests.
Where we are asked to visit the property for any other reason than an ‘inspection’, these visits will be chargeable at 30.00€ per hour (or part of) plus IVA. Any free ‘Meet and Greet’ or ‘Check Out’ services may not be used for general property visit requests. Out of scope property visits are payable in advance of the visit.
Service Level Agreements.
Service Level Agreements (SLA’s) are run continuously for 12-month periods, if the agreement is not renewed before the current expiry date, your agreement with be terminated immediately and without notice on the expiry date and the SLA offered to a customer on our waiting list.
Terms of Service
This SLA outlines the terms of the key holding service, we also recommend you view our full Terms of Service.
Termination of the ‘Service Level Agreement’ can be given with a one-month termination notice, if this contractual agreement is terminated by you within the contractual dates, any outstanding balance will be lost and no refunds offered.
Sign your Acceptance Electronically.
With the environment in mind, you can now sign this document online – please click HERE
What does your package include? - Please see below.
Guest Meet and Greet / Check Out Fee's.
CHARGE RATE |
CHARGE TIMES |
ACCOUNT HOLDERS |
NON ACCOUNT HOLDERS |
Day Rate |
06.01hrs - 20.00hrs |
25.00€ |
35.00€ |
Evening Rate |
20.01hrs - 23.00hrs |
30.00€ |
45.00€ |
Night Rate |
23.01hrs - 06.00hrs |
40.00€ |
55.00€ |
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