Allow us to ensure your guests have the best possible holiday experience from beginning to end!
HOLIDAY RENTAL PROPERTY MANAGEMENT SERVICES |
CHARGES |
Annual Management Fee 2026 / 2027 |
595.00€ |
Guest Check In's / Guest Check Out's |
12 Day Rate Check In's or Check Outs included free of charge. For charges applicable thereaftfer, see below. |
Property Inspections |
1 property inspection per month when unoccupied. Time stamped photographs of the inspection issued to owner(s) within 24 hours. In the event of any issues, owner(s) will be informed immediatley. |
Full Access to our 'online' Booking System |
Free of Charge - Click Here |
Online Access to all your current Bookings |
Free of Charge |
Sun-Shine Cleaning Services are one of the most respected cleaning and key holding companies on the Costa Blanca South. We are a fully legally registered and fully insured business. Trading for more than 8 years, our name has become synonymous with offering very high-quality, cost-effective services.
Why choose Sun-Shine Cleaning Services?
Cleaning Completion Forms, Laundry Removal and Property Inspections.
Cleaning Completion Forms: All our Team Members complete a detailed ‘Cleaning Completion Form’ after every clean we do; this online form ensures the cleaner has completed all aspects of the clean as detailed on our ‘Cleaning Scope of Work’ which can be seen on our website at; https://www.sun-shinecleaningservices.com/sow-change-over-clean.html.
Laundry Removal Forms: This form is completed by the cleaners for all change-over cleans where laundry is removed for cleaning. This indicate exactly what has been removed from the premises and is ‘signed off’ when the laundry is returned at the next change-over.
Property Management and Inspection Forms: Our inspections a completed monthly to ensure the property remains in good order. This form is completed during the inspection and allow photographs to be attached of any anomalies. Any issues are of course reported to the property owners immediately. During these inspections we also check for signs of pests along with security checks.
Why choose Sun-Shine Cleaning Services?
- Many years trading experience in the holiday rental market.
- Fully legally registered and fully insured
- Fully trained staff all with proven backgrounds in holiday rental change-over cleaning
- User-friendly booking and invoice systems
- Online cleaning completion forms after ever clean, laundry removal forms and customer property inspection forms (see below).
- Excellent Customer Feedback Reviews - See Customer Reviews.
Cleaning Completion Forms, Laundry Removal and Property Inspections.
Cleaning Completion Forms: All our Team Members complete a detailed ‘Cleaning Completion Form’ after every clean we do; this online form ensures the cleaner has completed all aspects of the clean as detailed on our ‘Cleaning Scope of Work’ which can be seen on our website at; https://www.sun-shinecleaningservices.com/sow-change-over-clean.html.
Laundry Removal Forms: This form is completed by the cleaners for all change-over cleans where laundry is removed for cleaning. This indicate exactly what has been removed from the premises and is ‘signed off’ when the laundry is returned at the next change-over.
Property Management and Inspection Forms: Our inspections a completed monthly to ensure the property remains in good order. This form is completed during the inspection and allow photographs to be attached of any anomalies. Any issues are of course reported to the property owners immediately. During these inspections we also check for signs of pests along with security checks.
Upon your Guest’s Arrival; We will greet your guests in a professional and courteous manner. We will show them around the property and offer some local information regarding shopping, restaurants etc. We will provide information on the departure process and confirm departure dates and times.
Your Guests Departure day: When departure day arrives, we will arrive in good time at the property, talk to the guests to ensure everything has exceeded expectations and complete our internal 'guest check out form'.
The Cleaning Process: Our cleaners are professionally training and follow a strict 'Cleaning Scope of Works' to ensure nothing is missed. On completion of the clean, all cleaners are provided with IPad's and are required to complete a 'Cleaning Completion Form' which indicates the process in completed to the high standards we set out.
Your Guests Departure day: When departure day arrives, we will arrive in good time at the property, talk to the guests to ensure everything has exceeded expectations and complete our internal 'guest check out form'.
The Cleaning Process: Our cleaners are professionally training and follow a strict 'Cleaning Scope of Works' to ensure nothing is missed. On completion of the clean, all cleaners are provided with IPad's and are required to complete a 'Cleaning Completion Form' which indicates the process in completed to the high standards we set out.
Terms of Service.
1 - Definitions
2 - Pre-Agreed Scope
3 - Charging Structure
4 - Payment for Services
5 - Service Requirements
6 - Cancellation & Amendments
7 - Service Disputes
8 - Damages
9 - Verbal and Physical Assaults
10 - Cleaning and Other Services
‘Sun-Shine Cleaning Services’ will provide the service as requested by the ‘Client’ in line with a pre-agreed scope. This document outlines the general ‘Terms and Conditions’ of the ‘Service’.
1. Definitions
1.‘Sun-Shine Cleaning Services’ shall mean Sun-Shine Cleaning Services will be referred to as the ‘Service Provider’
2.‘Client’ shall mean the person or business making the booking
3.‘Pre-agreed Scope’ shall mean the service being booked in line with the service outline
4.‘Late Payment’ shall mean outstanding financial balance(s)
5.‘Force Majeure’ shall mean any situation out of either the ‘Service Provider’s’ or ‘Client’s’ control
2. Pre-agreed Scope
The ‘Pre-agreed Scope’ shall mean the agreed scope of the booking. For example, if the ‘Client’ has booked a Holiday Rental cleaning service, ‘Sun-Shine Cleaning Services’ will therefore provide said service in line with the services outlined via the ‘Sun-Shine Cleaning Services’ website. Any additional services requested outside of the ‘Pre-agreed Scope’ booked will be charged as ‘extra’s’ and additional fee’s will be applied.
3. Charging Structure
‘Sun-Shine Cleaning Services’ will charge for the total agreed rate relating to the ‘Pre-agreed Scope’. All charges made are either per hour or on a set cost basis; All prices quotes are subject to IVA at the current rate.
Payments by Bank Transfer made from a 'UK registered Bank' will attract an additional transfer fee - currently 35.00€ plus IVA.
4. Payments for Services & Late Payment Charges (LPC's)
Payment Time Allocation - See below for breakdown
All payments should be made within 5 days from the invoice date unless otherwise agreed.
‘Sun-Shine Cleaning Services’ will raise an invoice to the pre-agreed charges by the ‘Service Provider’ and agreed with the ‘Client’, all charges are subject the IVA at the current rate.
1) Sun-Shine Cleaning Services reserve the right to made addition charges for late payment. The ‘Late Payment Charges’ (LPC) will be at a rate of 8.0% every 7 days; ‘Late Payment Charges’ will be levied on a maximum of 3 occasions after which, credit facilities will be withdrawn, and appropriate action may be taken to recoup outstanding monies. We reserve the right to place your account 'On-Hold' should full payment not be received - see ‘on hold accounts’ below.
Should services be ended by Sun-Shine Cleaning Services, any outstanding monies owed will become due immediately and payable to Sun-Shine Cleaning Services. Any items held by Sun-Shine Cleaning Services such as documents, keys etc, will be returned upon full payment of outstanding fees.
1) Late Payment Charges. (LPC's) will automatically be added on the day after the allocation payment period has expired, this will be at a rate of 8.00% charged every 7 days, after 21 days, your account will be frozen until full payment, along with associated charges, has been received. Should 3 late payment charges be issued within a period of 6 months, pre-payments for any service requested will be required.
2) On Hold and/or Cancelled Accounts. We reserve the right to place accounts 'On Hold' should payments not be made within the allocated time periods. During the period of 'On Hold', all services will be suspended until the account is brought up to date. After seven (7) days of your account being place 'On Hold' and payment not received by us, we reserve the right to cancel your account in its entirety and with immediate effect for which no compensation will be made for any outstanding contractual months. In the event we are forced into cancelling your account, any keys and/or other items we hold of yours, will be returned as soon as is reasonably practicable.
3) Out of Scope Visits. Where we are asked to visit the property for any reason (excluding Check In's / Check Out's), a charge of 30.00€ plus IVA will apply - this is to be paid in advance.
5. Service Requirements
The ‘Client’ is responsible for ensuring basic requirements for cleaning are provided; these will include adequate lighting, a safe working environment and hot and cold running water.
6. Cancellation / Amendment Charges
In the event the ‘Client’ cancels, or amends the date of service, the following charges will be made.
Cancellation Charges
5 days or more prior to delivery of the service(s) = No charge
4 to 3 days prior to delivery of the service(s) = 50% of charge applied
2 days to 1 day prior to delivery day of service(s) = 75% of charge applied
On the day of delivery of the service(s) = 100% of charge applied
Amendment Charges
5 days prior to service = No charge
4 to 3 days prior to delivery of service(s) = 15.00€
2 days to 1 day prior to delivery of service(s) = 20.00€
On the day of service(s) = 35.00€
7. Service Dispute
In the unlikely even the ‘Client’ finds reason for complaint, this should be raised to the management team within 24 hours of completion of service. Any complains raised after this period will not be considered. Complaints will be investigated, and feedback given upon conclusion of any investigation. Should the complaint be upheld, negotiations will be held with the ‘Client’ to reach an amicable conclusion. Please see: Complaint Form (opens new window)
8. Damages
All team members of ‘Sun-Shine Cleaning Services’ take the utmost care when delivering our cleaning and key holding services, it’s a fact of life that occasionally accidents / incidents do happen, ‘Sun-Shine Cleaning Services’ will take no liability for any damages that may occur during the delivery of the service unless through acts of gross negligence i.e., wilful damage in which case, compensation at current market value will be made on the strict understanding any claims for compensation is made within one calendar month from the event occurring. Customers are reminded that no cleaning packages include the cleaning of trinkets / ornaments etc. and as such, we advise these be placed into a safe area by the customer prior to the cleaning process. See: 'Incident Report Form'.
9. Verbal and Physical Assaults
Verbal and Physical assaults on any member of staff from ‘Sun-Shine Cleaning Services’ will not be tolerated under any circumstances. If our staff feel intimidated or threatened in any way, the service will cease, and the relevant authorities informed immediately along with appropriate action being taken.
10. Cleaning and Other Services; See our 'Change Over Cleaning Scope of Works'
1 - Definitions
2 - Pre-Agreed Scope
3 - Charging Structure
4 - Payment for Services
5 - Service Requirements
6 - Cancellation & Amendments
7 - Service Disputes
8 - Damages
9 - Verbal and Physical Assaults
10 - Cleaning and Other Services
‘Sun-Shine Cleaning Services’ will provide the service as requested by the ‘Client’ in line with a pre-agreed scope. This document outlines the general ‘Terms and Conditions’ of the ‘Service’.
1. Definitions
1.‘Sun-Shine Cleaning Services’ shall mean Sun-Shine Cleaning Services will be referred to as the ‘Service Provider’
2.‘Client’ shall mean the person or business making the booking
3.‘Pre-agreed Scope’ shall mean the service being booked in line with the service outline
4.‘Late Payment’ shall mean outstanding financial balance(s)
5.‘Force Majeure’ shall mean any situation out of either the ‘Service Provider’s’ or ‘Client’s’ control
2. Pre-agreed Scope
The ‘Pre-agreed Scope’ shall mean the agreed scope of the booking. For example, if the ‘Client’ has booked a Holiday Rental cleaning service, ‘Sun-Shine Cleaning Services’ will therefore provide said service in line with the services outlined via the ‘Sun-Shine Cleaning Services’ website. Any additional services requested outside of the ‘Pre-agreed Scope’ booked will be charged as ‘extra’s’ and additional fee’s will be applied.
3. Charging Structure
‘Sun-Shine Cleaning Services’ will charge for the total agreed rate relating to the ‘Pre-agreed Scope’. All charges made are either per hour or on a set cost basis; All prices quotes are subject to IVA at the current rate.
Payments by Bank Transfer made from a 'UK registered Bank' will attract an additional transfer fee - currently 35.00€ plus IVA.
4. Payments for Services & Late Payment Charges (LPC's)
Payment Time Allocation - See below for breakdown
All payments should be made within 5 days from the invoice date unless otherwise agreed.
‘Sun-Shine Cleaning Services’ will raise an invoice to the pre-agreed charges by the ‘Service Provider’ and agreed with the ‘Client’, all charges are subject the IVA at the current rate.
1) Sun-Shine Cleaning Services reserve the right to made addition charges for late payment. The ‘Late Payment Charges’ (LPC) will be at a rate of 8.0% every 7 days; ‘Late Payment Charges’ will be levied on a maximum of 3 occasions after which, credit facilities will be withdrawn, and appropriate action may be taken to recoup outstanding monies. We reserve the right to place your account 'On-Hold' should full payment not be received - see ‘on hold accounts’ below.
Should services be ended by Sun-Shine Cleaning Services, any outstanding monies owed will become due immediately and payable to Sun-Shine Cleaning Services. Any items held by Sun-Shine Cleaning Services such as documents, keys etc, will be returned upon full payment of outstanding fees.
1) Late Payment Charges. (LPC's) will automatically be added on the day after the allocation payment period has expired, this will be at a rate of 8.00% charged every 7 days, after 21 days, your account will be frozen until full payment, along with associated charges, has been received. Should 3 late payment charges be issued within a period of 6 months, pre-payments for any service requested will be required.
2) On Hold and/or Cancelled Accounts. We reserve the right to place accounts 'On Hold' should payments not be made within the allocated time periods. During the period of 'On Hold', all services will be suspended until the account is brought up to date. After seven (7) days of your account being place 'On Hold' and payment not received by us, we reserve the right to cancel your account in its entirety and with immediate effect for which no compensation will be made for any outstanding contractual months. In the event we are forced into cancelling your account, any keys and/or other items we hold of yours, will be returned as soon as is reasonably practicable.
3) Out of Scope Visits. Where we are asked to visit the property for any reason (excluding Check In's / Check Out's), a charge of 30.00€ plus IVA will apply - this is to be paid in advance.
5. Service Requirements
The ‘Client’ is responsible for ensuring basic requirements for cleaning are provided; these will include adequate lighting, a safe working environment and hot and cold running water.
6. Cancellation / Amendment Charges
In the event the ‘Client’ cancels, or amends the date of service, the following charges will be made.
Cancellation Charges
5 days or more prior to delivery of the service(s) = No charge
4 to 3 days prior to delivery of the service(s) = 50% of charge applied
2 days to 1 day prior to delivery day of service(s) = 75% of charge applied
On the day of delivery of the service(s) = 100% of charge applied
Amendment Charges
5 days prior to service = No charge
4 to 3 days prior to delivery of service(s) = 15.00€
2 days to 1 day prior to delivery of service(s) = 20.00€
On the day of service(s) = 35.00€
7. Service Dispute
In the unlikely even the ‘Client’ finds reason for complaint, this should be raised to the management team within 24 hours of completion of service. Any complains raised after this period will not be considered. Complaints will be investigated, and feedback given upon conclusion of any investigation. Should the complaint be upheld, negotiations will be held with the ‘Client’ to reach an amicable conclusion. Please see: Complaint Form (opens new window)
8. Damages
All team members of ‘Sun-Shine Cleaning Services’ take the utmost care when delivering our cleaning and key holding services, it’s a fact of life that occasionally accidents / incidents do happen, ‘Sun-Shine Cleaning Services’ will take no liability for any damages that may occur during the delivery of the service unless through acts of gross negligence i.e., wilful damage in which case, compensation at current market value will be made on the strict understanding any claims for compensation is made within one calendar month from the event occurring. Customers are reminded that no cleaning packages include the cleaning of trinkets / ornaments etc. and as such, we advise these be placed into a safe area by the customer prior to the cleaning process. See: 'Incident Report Form'.
9. Verbal and Physical Assaults
Verbal and Physical assaults on any member of staff from ‘Sun-Shine Cleaning Services’ will not be tolerated under any circumstances. If our staff feel intimidated or threatened in any way, the service will cease, and the relevant authorities informed immediately along with appropriate action being taken.
10. Cleaning and Other Services; See our 'Change Over Cleaning Scope of Works'
APARTMENTS ONLY HOLIDAY RENTAL CHANGE OVER CLEANING |
CHANGE OVER CLEANS CLICK HERE TO SEE CONTENTS |
LAUNDRY CHARGE (Subject to 'Fair Usage' Policy) See Terms of Service for more details) |
1 Bed Apartment |
60.00€ |
3.00€ per guest |
2 Bed Apartment |
70.00€ |
3.00€ per guest |
3 Bed Apartment |
80.00€ |
3.00€ per guest |
4 Bed Apartment |
90.00€ |
3.00€ per guest |
5 Bed Apartment |
120.00€ |
3.00€ per guest |
6 Bed Apartment |
140.00€ |
3.00€ per guest |
VILLA'S, QUADS, TOWNHOUSES ETC ONLY HOLIDAY RENTAL CHANGE OVER CLEANING |
CHANGE OVER CLEANS CLICK HERE TO SEE CONTENTS |
LAUNDRY CHARGE (Subject to 'Fair Usage' Policy) See Terms of Service for more details) |
1 Bed Property |
70.00€ |
3.00€ per guest |
2 Bed Property |
85.00€ |
3.00€ per guest |
3 Bed Property |
95.00€ |
3.00€ per guest |
4 Bed Property |
115.00€ |
3.00€ per guest |
5 Bed Property |
150.00€ |
3.00€ per guest |
6 Bed Property |
180.00€ |
3.00€ per guest |
Guest Check In / Check Out Fee's.
CHARGE RATE |
CHARGE TIMES |
CHARGES |
Day Rate |
06.01hrs - 19.00hrs |
25.00€ |
Evening Rate |
19.01hrs - 23.00hrs |
35.00€ |
Night Rate. |
23.01hrs - 06.01hrs |
45.00€ |
GUEST WELCOME HAMPERS |
CHARGE |
Basic Hamper (Bottle of Wine, 1 ltr Bottle of Water and Large Crisps) |
8.50€ |
Full Hamper (See Below) |
20.00€ |
EMERGENCY CALL OUT CHARGE TIMES |
CHARGES |
06.01hrs - 16.00hrs |
45.00€ |
16.01hrs - 23.00hrs |
75.00€ |
23.01hrs - 06.00hrs |
110.00€ |
ADDITIONAL SERVICES |
CHARGES |
Waste Removal from property (left by guests) |
30.00€ |
BBQ Cleaning |
50.00€ |
Baby Cot Hire Charge |
30.00€ per week (or part of) |
Baby High Chair Hire Charge |
25.00€ per week (or part of) |
Airport Transfers - Subject to Availability'
Airport |
Number of People |
Standard Hours Costs (7.01am - 22.59pm) |
Out of Hours Costs (11.00pm - 7.00am) |
Alicante Elche Airport (ALC) |
Up to 4 People |
60.00€ |
70.00€ |
Murcia International Airport (RMU) |
Up to 4 People |
60.00€ |
70.00€ |
Alicante Elche Airport (ALC) |
5 people |
70.00€ |
80.00€ |
Murcia International Airport (RMU) |
5 people |
70.00€ |
80.00€ |
Handyman Services
To make a booking with us - please click HERE
All prices shown are subject to IVA at the current rate.
All prices shown are subject to IVA at the current rate.
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