Visit us on Social Media
Sun-Shine Cleaning Services
  • Home
  • Client Reviews
  • Business Hours
  • Amendments
  • Price List
  • Contact Us
Picture

Incident / Accident Report Form

    1: About You.

    2: About the Incident

    Please Note: If the item damaged is under statutory inspection requirements, we may need further documentation during this process.

    3: Costs Incurred.
    IMPORTANT: In line with our 'Terms of Service' (Section 8), (See below), which you will have agreed too, we pay 100% of all claims where malicious damage / gross negligence has been caused by Sun-Shine Cleaning Services. In any event, three quotes must be obtained which must be provided from legally registered trades people. We will not accept quotes from non legally registered people. Any claims for compensation must be submitted within one month of the event occurring.

    ''All team members of ‘Sun-Shine Cleaning Services’ take the utmost care when delivering our cleaning and key holding services, it’s a fact of life that occasionally accidents / incidents do happen, ‘Sun-Shine Cleaning Services’ will take no liability for any damages that may occur during the delivery of the service unless through acts of gross negligence i.e., wilful damage in which case, compensation at current market value will be made on the strict understanding any claims for compensation is made within four calendar months from the event occurring. Customers are reminded that no cleaning packages include the cleaning of trinkets / ornaments etc. and as such, we advise these be placed into a safe area by the customer prior to the cleaning process. See: 
    www.sun-shinecleaningservices.com/incident-report-form.html''




    4: The Next Step
    We will now process the information you have given and confirm the trades persons you have submitted are legally registered to undertake any works. This process may take up to 21 days but will not exceed 31 days in any event. As stated in our 'Terms of Service', liability is only accepted through acts of malicious damage or gross negligence by Sun-Shine Cleaning Services. In any event; we will respond upon conclusion of both our internal investigation and trades vetting processes. Please provide images of the damaged item(s).
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB

Submit this Incident Form
See our 'Terms of Service'                            (c) Sun-Shine Cleaning Services 2019 - All rights reserved.